Rücktritts-/Widerrufsrecht
Model cancellation form
(Please complete this form and return it to us should you wish to withdraw from the contract)
To
Decor Service Fortmüller Handel GmbH
Theatergasse 1
8490 Bad Radkersburg
Tel.: +43 3476 2894
E-Mail: office@decorservice.com
I/we (*) hereby wish to cancel the contract agreed by me/us (*) for the purchase of the following goods (*)/provision of the following services (*)
Ordered on (*)/received on (*)
End-user name: .....................................................................................................
End-user address: .....................................................................................................
.....................................................................................................
.....................................................................................................
End-user signature .......................................................... (written notice only)
Date .....................................................
(*) Delete as applicable.
Under section 11 of the Austrian Distance Selling and Online Commerce Act (“FAGG”), the end-user may withdraw from a distance selling contract or a contract concluded online within 14 days, without having to explain why. Please note the instructions below regarding the conditions applying to the right of withdrawal or cancellation and the consequences of this:
Right to withdraw or cancel
You have the right to cancel or withdraw from this contract within fourteen days without having to explain why, provided that the correct procedure has been followed as set out in section 4 (1) (8) FAGG. Under section 11 (2) FAGG, the withdrawal or cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the transport company, took possession of the goods, or on which you or a third party designated by you and who is not the transport company, took possession of the final items, partial shipment or the final delivery. The deadline is considered as met if the notice of withdrawal or cancellation is sent before the deadline.
Exercising your right of withdrawal or cancellation does not have to follow a specific format, but you might like to use the model cancellation form at the end of these T&Cs, which can also be downloaded from the DS website at www.decorservice.com and saved as a pdf.
Please send the notice of withdrawal or cancellation by which you wish to advise us of your decision to withdraw from the contract or cancel it, by post or email to
Decor Service Fortmüller Handel GmbH
Theatergasse 1
8490 Bad Radkersburg
Tel.: +43 3476 2894
Email: office@decorservice.com
In the event that you cancel or withdraw from this contract, we are required to refund any payments already received from you, including delivery costs (with the exception of any additional costs arising because you requested different delivery arrangements from the cheapest standard delivery we offer) immediately and no later than fourteen days from the day on which we receive your notice of cancelling or withdrawing from this contract. We shall use the same payment method for this refund as you used for the original transaction, except where specifically agreed otherwise with you in writing. Either way, you will not be charged as a result of this refund. We may withhold any refund until we receive the goods back, or until you provide evidence that you have sent the goods back, whichever is earlier. The goods should be returned (to Decor Service Fortmüller Handel GmbH, Theatergasse 1, 8490 Bad Radkersburg) without delay and in any case no later than fourteen days from the day on which you advise us of withdrawing from this contract. The deadline is considered as met if you return the goods before the fourteen day period has expired. You are responsible for the direct costs of returning goods. You will only be liable for any loss of value caused by handling the goods other than is necessary to establish the nature, characteristics and correct functioning.
The right of withdrawal or cancellation does not apply in particular to orders for the following items:
Goods which, due to their nature, have been inseparably mixed with other goods following delivery;
Items produced to client specifications or tailored to specific personal needs;
Items delivered in sealed packaging and not suitable for return due to reasons of health or hygiene if the seal has been broken following delivery;
Items where the price depends on fluctuations in the financial markets over which DS has no control and which may occur during the cooling-off period and
Goods which go off rapidly or which are close to their use-by date.